Focus on Focus President

In 1987 Donna West entered the telephone answering service/call center industry after several years as a successful consultant to the Medical community. The phenomenal growth of Focus during its early years made her a sought after advisor to other phone answering service owners. She has become a popular speaker and award-winning author in this industry. Under her guidance, Focus pioneered some of the more advanced telephone answering service concepts, among them, single call handling (callers are not put on hold), on-call coordinators to assure dispatching accuracy, and innovative training programs. She has made Focus a Multiple Award-Winning Call Center. To get complete information, please visit our web!